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Help Page

2017-04-12 16:31

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Ask Questions Our customer service representative will help you figure it out.


My Orders FAQs

1 How do I check my order status?

1. Sign into “My Account” and click on “My Orders"

2. In “My Orders”, you will be able to view all your orders and current status of each ordered item.


2 How can I cancel my order?

Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.


Please refer to the chart below as a reference to our cancellation policy:

Made-to-Order products

24 hours after payment confirmation

Within 24 hours of

payment confirmation


Full Refund

50% refund of the product price, full refund of the shipping price


3 Can I make changes to my order?

If you would like to make changes to your order, we recommend cancelling your order (learn how here); then, proceed to place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled for restocking/processing fees may apply.


My Account FAQs

1 Why should I create an account?
A Skyany account makes shopping with us much easier. Allows you to:
Check the status of your current order and keep track of previous orders.
Contact Customer Service with questions, order update, and general assistance.
Store your shipping and payment information to ease checking out process.
Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.


2 I forgot my password

If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account or your mobile phone number and then immediately send you a new password. After logging in using the new password, please go to “My Orders” and enter “Account Settings” to change password.


3 How to pay with PayPal

On your Shopping Cart page, click "paypal"after reviewing your items. You will then leave LightInTheBox.com and enter PayPal. Log in to your PayPal account, or create one if you don’t have one already.


Skyany Global Shipping Guide

If you are in malaysia,  Leopards Express is your best choice. Your goods will delivery in 4-7 working days.


Returns & Refunds FAQs

1 An item was lost or damaged during shipping

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and Skyany will then ship you a new item immediately.


2 An item is missing from my shipment

If your order is missing an item, please contact Customer Service.


3 I received an incorrect item

If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service

Our Customer Service team will respond to you within 24 hours.

Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.

Once we receive the incorrect item, we will begin processing the correct item for you.




 



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