Help Center

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Common problem

2017-11-17 15:31

Q: Is the quality of the goods sold by Skyany guaranteed?

A: Skyany sold goods 100% quality assurance, please rest assured. Skyany gives you 100% peace of mind.

Q: When will I receive orders goods?

A: The different modes of transport time is not the same, generally about 7-14 days goods can to your hands; In addition: due to the size of the product size, price, quantity and other reasons, commodity clearance time will also affect the delivery time of goods. beg to be excused!

Q: Can I specify a courier and delivery time when placing an order?

A: Sorry, we can not specify the courier and delivery time.

Q: After the order, what can I do?

A: The merchant confirms the order payment will be arranged within 48 hours of delivery, please complete the payment as soon as possible, and carefully check your order information and payment information, merchandise merchandise shipped to our overseas warehouse after we will You arrange airlift. After your successful shopping, you can also publish product evaluation, to other users to share the use of goods experience.

Q: Is online payment safe?

A: Online payment using the payment platform, a variety of national financial institutions to provide, you submit the payment information is safe and confidential and directly submitted to the certification system, absolutely safe, please rest assured!

Q: How to do online payment failure?

A: If the payment fails due to an unexpected network, please log in to your bank platform to check your account. If you do not see the charge, please go to the order details page, click the payment button, to complete the payment. If the show has been deducted, may be the network delay, please contact our customer service, we will help you in a timely manner.

Q: What happens when I find a problem with your goods?

A: If you check the goods in the goods are damaged, please do not sign and immediately contact us so that we can handle it in time.

Q: working hours (Beijing time)?

A: Our working hours are: 08: 30-18: 00 every day. In case of legal holidays, orders and merchandise delivery will also be postponed to the next working day.

Q: How do I forget my password?

A: For forgetting the password, we provide the function to retrieve the password. Please click on the "Retrieve Password" in the login area and enter your username and email address when you forget your password. The system will send a link to your registered email.

Q: How do I understand order processing?.

A: After landing our mall, enter the "user center", click on "my order", where you will show all the orders and status.